Vendor profile · research-based, not hands-on tested
Upfirst
AI answering service billed per call, with tiers from 30 to 600 calls a month.
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- Type
- AI
- Billing
- Per call
- Live human backup
- Not advertised (AI with warm transfer to your team)
- HIPAA / BAA
- BAA listed on Custom plan
- Trial
- 14-day free trial
- Contract
- No contract; 20% off when paid annually
- Integrations listed
- Google Calendar, Outlook, Clio, Calendly, Acuity, Square, Zapier
- Website
- upfirst.ai
Published plans
| Plan | Price | Included | Overage |
|---|---|---|---|
| Starter | $24.95/mo | 30 calls | $1.50 per call |
| Premium | $59.95/mo | 90 calls | $1 per call |
| Pro | $159.95/mo | 300 calls | $0.75 per call |
| Scale | $299/mo | 600 calls | $0.70 per call |
Source: upfirst.ai/pricing, checked Oct 21, 2026
Estimated monthly cost
- 50 calls/month (3-min average): $54.95 on Starter
- 100 calls/month (3-min average): $69.95 on Premium
- 200 calls/month (3-min average): $159.95 on Pro
Computed by us from the plans above. See the pricing index for assumptions.
Key terms from the vendor's page
- Spam, calls under 15 seconds, and calls where the caller never speaks are not billed.
- Appointment booking into Google, Outlook, Clio, Acuity, Calendly and Square.
- 35+ languages; call recordings and transcription on all plans.
- BAAs for HIPAA-regulated businesses are listed on the Custom (600+ calls) plan.
- Additional agents (e.g., extra locations) are $9.95/month each.
What we have not done
We have not tested Upfirst hands-on, and this page contains no ratings or user reviews. If we test it, the page will say so and link the test log. Confirm current pricing and terms with the vendor before buying.
Last updated Oct 21, 2026. Found an error? Tell us and we will correct it.